Do not honor (response code 05)

Do not honor is the generic issuer decline with response code 05, returned when the issuing bank refuses an authorization without giving a specific reason, often because of its own risk rules, the merchant category or unusual card activity.

Also called: do not honour, code 05, response code 05, decline 05, 05 decline, do_not_honor, generic decline

Updated

On this page4 sections

How does do not honor work?

Code 05 comes from the ISO 8583 response code set used in card authorization. It means the issuer declined without a specific reason. Behind it can be a fraud score above the issuer’s threshold, a block on the merchant category, a rule against cross-border transactions, a velocity limit or an account status the issuer does not want to disclose. Card schemes encourage issuers to use precise codes, but 05 remains one of the most common declines.

Why does do not honor matter for approval rate?

In high-risk categories it is often the largest single decline reason. As an illustrative example: of 100,000 card payments with 25,000 declines, 9,000 carry code 05. Because the reason is hidden, those declines are hard to fix directly, but part of them responds to a change of route or to authentication.

How can do not honor declines be reduced?

Route cards to providers that acquire domestically in the card’s country, send complete data such as cardholder name and 3-D Secure results, use a clear statement descriptor so the issuer and customer recognise the merchant, and cascade once to a second eligible route. Offering a local payment method on the next screen catches customers whose issuer will not approve the merchant’s category at all.

Where does Omno use it?

When a provider rejects a payment, with code 05 or any other, Omno moves it to the next provider in the routing rule until one accepts. The routing-decision log keeps the original code for each attempt, so 05 declines can be broken down by PSP, card country and customer group.

Frequently asked questions

Should do not honor be retried?

Usually once, on a different route, and not repeatedly. Code 05 is generally treated as a soft decline because another acquirer or a 3-D Secure authenticated attempt can change the issuer's decision. Repeated retries on the same card look like card testing and add scheme fees.

What can a customer do after a do not honor decline?

Contact the issuing bank, confirm the payment is genuine and ask whether online or cross-border transactions are blocked on the card. Alternatively, use a different card or a local payment method. The merchant cannot see the issuer's reason, so it can only point the customer to these options.

How do Visa and Mastercard classify code 05?

Visa places 05 in its Category 4 generic responses, where a capped number of reattempts is allowed, according to PayPal's and Primer's summaries. Mastercard can return 05 with different merchant advice codes, such as 01, 03 or 21, so the advice code decides whether a retry is allowed.

esc
↑↓ to move ↵ to open All results