How does a cash voucher work?
At checkout the customer chooses the voucher method and gets a voucher with a reference or barcode, on screen or by email. They pay it before it expires, at a convenience store, bank branch, ATM or agent, or in online banking, and the provider tells the merchant once the payment is confirmed. Stripe’s documentation gives two examples: OXXO vouchers in Mexico are paid in cash at OXXO stores, expire after 5 days by default and are confirmed by the next business day, and Boleto vouchers in Brazil, regulated by the central bank, expire after 3 days by default and are typically confirmed on the next business day.
Why does it matter?
Vouchers reach customers who prefer cash or have no card that works online, and the merchant is never exposed to card chargebacks. As an illustrative example: a store in Mexico issues 1,000 vouchers a month and 650 are paid before expiry. Measuring conversion on issued vouchers rather than on checkouts started shows that 35% of those orders are lost after checkout, which reminder emails before expiry can reduce.
What are the trade-offs?
The order waits for payment, so stock must be reserved or released when the voucher expires. Confirmation takes hours or days, refunds need a separate process, such as a bank transfer, and amount limits apply. Reconciliation depends on the voucher reference, so each voucher must map to exactly one order.
Where does Omno use it?
Omno connects voucher and other local methods through its PSPs, shows them in the hosted checkout according to eligibility rules by country, currency and customer group, and reports the final status by webhook when the customer pays, so the order is confirmed without the merchant polling each provider.